Customer Service Representative

26,000 per month

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Permanent, full time

Quezon City

Onsite set-up

Job Responsibilities:

Provides well-designed instruction, training and assistance to lower level staff.
Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Inspects mail, fax and email to deliver client services.
Conveys with consumer on the telephone or via written communication to solve problems.
Resolves consumer difficulties on the 1st call/contact whenever possible without having to transfer caller.

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