Call Center Agent

Location: Philippines

Php PHP20,000 to PHP35,000 per month

 Job Responsibilities:

· Proficiency in the application of all available resources that support in the case resolution process 

· Train peers in technological and administrative methods of the team 

· Respond to users challenges and questions in a well-timed, experienced and ideal manner to help keep up good levels of user approval and low case duration

· Maintain a proficient and polite demeanor when talking with consumers and peers


 Qualifications

· Candidate must have excellent English communication skills

· Fresh college graduates are welcome to apply

· A quiet space to work at and a stable internet connection of 6 MBPS upload and 10 MBPS download speed is highly preferred

· Must be amenable to work in one of our locations in the Philippines

Think you’re not qualified for the position we are looking for? We are also in need of employees for our other vacancies below:

1. Customer Service Representatives for High School Grads without BPO experience 2. Technical Support Representatives for candidates with average English communication skills 3. Hotel/Airline Reservations Specialists for vocational course graduates with or without call center experience 4. Nursing graduates for our local healthcare accounts 5. Financial Account Executives for business course graduates with experience in the related field What's In It For You? Club Memberships Our employees’ growth is our growth as well. At Metacom, we invest in our employees’ well-being which is why we offer discounted club membership from diverse fields such as mountain climbing, gym memberships, sports clubs, etc. Credit and Loans Assistance Sometimes, people experience contingencies from everyday living. A family member suddenly needs more money than usual, prices of goods increase due to inflation, tuition fee rates continue to skyrocket, etc. At Metacom, we offer short term loan assistance to cover the costs of their personal expenses. Health Benefits Employees are entitled to up to three (3) dependents covered by our medical insurance. One of the challenges most people have is not having enough coverage when a medical need arises. At Metacom, we take good care of our employees so they can focus on the job they are assigned to do and not have to worry about their health or their family’s well-being. Management Program Leadership training programs are a dime a dozen here. We offer Six Sigma Training, Blue Ocean Strategy Seminars, and other management programs that will help advance our employees’ careers with us. We don’t just teach people to be great managers here, we teach them to be leaders that’s why Metacom is currently ranked one of the best in the country.   

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